Delivery Policy
1. We deliver digital services, not physical goods
Vagary Labs LLP sells software, hosted services and API access. There is nothing to ship. We do not sell, stock, or dispatch any physical product, and we do not use couriers or postal services for order fulfilment.
This page exists because payment processors and marketplace reviewers require a delivery policy on every merchant site, including software-only merchants. It states plainly how delivery works for a service that has no parcel.
2. How delivery happens
| What you bought | How it reaches you | When |
|---|---|---|
| Subscription plan | The features unlock on the account you purchased with | Immediately on successful payment |
| API access | Credentials are issued in your account dashboard | Immediately on successful payment |
| Usage credits | The balance is added to your account | Immediately on successful payment |
| Enterprise or custom agreement | Provisioned by our team, per the agreement | As set out in that agreement |
3. Delivery confirmation
You receive an email receipt at the address on the account when a payment succeeds. The service itself becoming available in your account is the delivery. There is no tracking number, because there is no consignment.
4. Delivery area
Our services are delivered over the internet and are available worldwide, subject to the restrictions in Section 5. There are no shipping zones, no delivery charges, no customs duties and no import taxes, because nothing crosses a border physically.
5. Where we cannot deliver
We do not provide services where doing so would breach applicable sanctions or export-control law, or where local law prohibits the service. Where a payment is taken and we then find we cannot lawfully deliver, we refund it in full under the Refund and Cancellation Policy.
6. If delivery fails
If a payment succeeds but the service does not activate, that is a fault on our side and we treat it as urgent. Email [email protected] with the subject Activation Failed and the account email. We will either activate the service or refund the charge in full — you will not be left having paid for something you cannot use.
7. Taxes
Prices are shown exclusive of taxes unless stated otherwise at checkout. Where we are required to collect GST, VAT or an equivalent, it is shown separately before you confirm payment, and it appears on the invoice.